All Systems Operational

Uptime over the past 90 days. View historical uptime.
Paygate Operational
CreditCard / DebitCard Operational
90 days ago
99.94 % uptime
Today
3D Secure (Mastercard Identity Check) Operational
3D Secure (JCB JSecure) Operational
3D Secure (Diners Protect Buy) Operational
3D Secure (American Express SafeKey) Operational
3D Secure (Visa Secure) Operational
AIBMS Operational
Airplus Operational
American Express Operational
Bancontact (via EMS) Operational
Barclaycard Operational
Be2bill Operational
BNP Paribas Operational
PAYONE Operational
Card Complete Operational
Clearhaus Operational
Cofidis Operational
Concardis Operational
Credorax Operational
Diners Club Operational
DZ Bank Operational
ECP ? Operational
Elavon Operational
Elavon US Operational
EMS (European Merchant Services) Operational
EVO Payments Operational
EVO US Operational
Fiducia Operational
First Cash Solution Operational
First Data Europe Operational
Girocard Operational
Global Payments (former HSBC Merchant Services) Operational
GMO Operational
Heartland Operational
iCard Operational
InterCard Operational
J.P. Morgan (Chase Paymentech CC) Operational
Limonetik Operational
MasaPay Operational
Nets Operational
PagBrasil Operational
PayPal Operational
Paysquare Operational
PayU Africa Operational
PayU Central Eastern Europe Operational
PayU India Operational
PayU Latin America Operational
Payvision Operational
PXP (Kalixa) Operational
RBI (Raiffeisenbank International) Operational
Sabadell Operational
SafeCharge Operational
Six Payment Services Operational
Société Generale Operational
UCS - United Card Services Operational
Vantiv Operational
Volksbank in der Ortenau Operational
WGZ Bank Operational
Getnet Operational
Worldline Operational
Worldpay ? Operational
Bancontact (via PPRO) Operational
90 days ago
100.0 % uptime
Today
VR Payment Operational
90 days ago
100.0 % uptime
Today
J.P. Morgan (Chase Paymentech PNS) Operational
90 days ago
100.0 % uptime
Today
Paynetics Operational
90 days ago
100.0 % uptime
Today
3D Secure (Bancontact) Operational
90 days ago
100.0 % uptime
Today
3D Secure (Cartes Bancaires) Operational
90 days ago
100.0 % uptime
Today
3D Secure (China UnionPay) Operational
90 days ago
100.0 % uptime
Today
3D Secure (Dankort) Operational
90 days ago
100.0 % uptime
Today
First Data IPG Operational
90 days ago
100.0 % uptime
Today
Bancontact (via Rabobank) Operational
90 days ago
99.42 % uptime
Today
eWallet Operational
90 days ago
100.0 % uptime
Today
Alipay Operational
amazon pay Operational
Android Pay Operational
ApplePay Operational
Asiapay Operational
Bitcoin Operational
BitPay Operational
Bluecode Operational
Chinapay Operational
Click To Pay Operational
iPay Operational
Klarna Checkout Operational
Masterpass Operational
MobilePay by Danske Bank Operational
PayPal Operational
PayU Africa Operational
PayU Central Eastern Europe Operational
PayU India Operational
PayU Latin America Operational
PayU Poland Operational
Qiwi Operational
Skrill Operational
Swish Operational
Trustpay Operational
WeChat Operational
Zimpler Operational
TWINT Operational
90 days ago
100.0 % uptime
Today
UPI Operational
90 days ago
100.0 % uptime
Today
MBWay Operational
90 days ago
100.0 % uptime
Today
SimplePay Operational
90 days ago
100.0 % uptime
Today
Invoice & Installments Operational
90 days ago
99.99 % uptime
Today
Afterpay Operational
Billpay Operational
Consors Finanz Operational
easyCredit Operational
Klarna Operational
PAYMORROW Operational
Paysafe Pay Later Operational
RatePAY Operational
FLOA Pay Operational
90 days ago
100.0 % uptime
Today
Findomestic Operational
90 days ago
99.97 % uptime
Today
Enterpay Operational
90 days ago
100.0 % uptime
Today
Online Bank Transfer Operational
90 days ago
99.97 % uptime
Today
Bank Transfer Operational
Brazil OBT Operational
CIMB Clicks Operational
Dragonpay Operational
eNETS Operational
EPS Operational
Finland Online Bank Transfer Operational
giropay (Fiducia) Operational
giropay (Starfinanz) Operational
giropay via EVO Operational
iDEAL Operational
iDEAL via PPRO Operational
Multibanco Operational
MyClear FPX Operational
MyBank Operational
paydirekt Operational
PAYSBUY Cash Operational
POLi Operational
Postfinance Operational
Przelewy24 Operational
RHB Bank Operational
Safetypay Operational
Klarna Sofort Operational
Trustly Operational
Instant Payment (Token.io) Operational
90 days ago
100.0 % uptime
Today
Instanea Operational
90 days ago
100.0 % uptime
Today
iDEAL via Rabobank Operational
90 days ago
99.88 % uptime
Today
giropay (Paydirekt) Operational
90 days ago
100.0 % uptime
Today
Credit Check and Risk Scoring Operational
ACI ReD Operational
arvato (BIG) Operational
Bürgel Operational
Cardinal Commerce Operational
Creditreform Operational
CRIF Operational
Risk-Ident Operational
Schufa Operational
Cash-In / Bill-Payment Operational
7-Eleven Operational
Barzahlen Operational
Boleto Bancário Operational
Indonesia ATM Operational
PayU Latin America Operational
Teleingreso Operational
Debtor Management Operational
Ideal Group Operational
Real Solution Operational
Prepaid Operational
Paysafecard Operational
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Direct Debit Operational
Direct Debit via Intercard Operational
Direct Debit via EVO Operational
Direct Debig via EasyCollect Operational
90 days ago
100.0 % uptime
Today
Communication Operational
Telephone-System Operational
Mailserver Operational
Services Operational
90 days ago
99.99 % uptime
Today
Computop Analytics Operational
FTP Server Operational
Fraud Prevention Operational
Computop Dashboard Operational
90 days ago
100.0 % uptime
Today
3DS Simulation Server Operational
90 days ago
100.0 % uptime
Today
Computop Settlement File (CTSF) Operational
90 days ago
100.0 % uptime
Today
API Documentation ? Operational
90 days ago
99.95 % uptime
Today
Qlik Sense HUB Operational
90 days ago
100.0 % uptime
Today
Smart Data Operational
90 days ago
100.0 % uptime
Today
Scheme Token Service Operational
90 days ago
100.0 % uptime
Today
Computop 360 ? Operational
90 days ago
100.0 % uptime
Today
GlobalSearch ? Operational
90 days ago
100.0 % uptime
Today
Computop Reporting ? Operational
90 days ago
100.0 % uptime
Today
Computop POS Operational
POS Processing Operational
DCC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Work on Apr. 03rd 2025 | Wartungsarbeiten am 03.04.2025 Apr 3, 2025 05:00-10:00 CEST

Dear Sir or Madam,

On Apr 03rd 2025 we will carry out important maintenance work within our Paygate IT infrastructure.

This scheduled maintenance work is not expected to affect the processing of payment transactions.

We apologize for the inconvenience in case of potential disturbances in advance.

Kind regards,
 
Computop Merchant Services

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sehr geehrte Damen und Herren,

am 03.04.2025 finden Arbeiten an der IT-Infrastruktur für das Paygate statt.

Die nötigen Eingriffe in das System sind ohne Störungen für den Zahlungsverkehr geplant.

Sollte es trotzdem zu kurzen Unterbrechungen in der Transaktionsverarbeitung kommen, bitten wir um Ihr Verständnis.

Mit freundlichen Grüßen
 
Computop Merchant Services

____________________________________
Computop Paygate GmbH
Schwarzenbergstraße 4
D-96050 Bamberg

Fon: +49 951 980 0939
e-mail: helpdesk@computop.com
web: www.computop.com

Amtsgericht Bamberg HRB 7006
Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen
Posted on Apr 01, 2025 - 09:13 CEST
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Introduction of multi-factor authentication as of 1 April 2025 | Einführung der Multi-Faktor-Authentifizierung zum 1.4.2025
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 CEST
Scheduled - Dear Sir or Madam,

As of 1 April 2025, we will be introducing multi-factor authentication (MFA) for access to Computop Analytics to further improve the protection of your accounts and data.

Why are we introducing MFA?

Cyberattacks and identity theft are on the rise. Passwords alone no longer provide adequate protection. MFA requires a second level of confirmation (e.g. a one-time code via authenticator app or email) in addition to your password.

What do you need to do?

- By 1 April 2025 you should enter or verify your email address in Computop Analytics. You can already find instructions on how to do this in our FAQ on this topic, along with answers to the most important questions.
FAQ: https://support.computop.com/hc/en-gb/categories/18941526774684-Multi-Factor-Authentication

- From 1 April 2025, you will be asked to set up MFA when logging in. The changeover is easy and only takes a few minutes of your time.

Please feel free to forward this information to the relevant people in your organisation.

Kind regards,

Your Payment People at Computop

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sehr geehrte Damen und Herren,

Zum 1.4.2025 führen wir die Multi-Faktor-Authentifizierung (MFA) für den Zugang zu Computop Analytics ein, um den Schutz Ihrer Konten und Daten weiter zu verbessern.

Warum führen wir MFA ein?

Cyberangriffe und Identitätsdiebstahl nehmen stetig zu. Passwörter allein bieten keinen ausreichenden Schutz mehr. Durch MFA wird neben Ihrem Passwort eine zweite Bestätigungsebene (z. B. ein Einmal-Code per Authenticator-App oder per E-Mail) erforderlich.

Was müssen Sie tun?

- Bis zum 1.4.2025 sollten Sie Ihre E-Mail-Adresse in Computop Analytics hinterlegen bzw. verifizieren. In unseren FAQ zu diesem Thema finden Sie schon jetzt eine Anleitung dazu, außerdem Antworten auf die wichtigsten Fragen.
FAQ: https://support.computop.com/hc/de/categories/18941526774684-Multi-Factor-Authentication

- Ab dem 1.4.2025 werden Sie beim Login aufgefordert, die MFA einzurichten. Die Umstellung ist einfach und erfordert nur wenige Minuten Ihrer Zeit.

Leiten Sie diese Informationen gern an die relevanten Personen in Ihrem Hause weiter.

Mit freundlichen Grüßen

Ihre Payment People von Computop

____________________________________
Computop Paygate GmbH
Schwarzenbergstraße 4
D-96050 Bamberg

Fon: +49 951 980 0939
e-mail: helpdesk@computop.com
web: www.computop.com

Amtsgericht Bamberg HRB 7006
Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen
Mar 18, 12:32 CET
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
SSL Certificate exchange on March 27th 2025 | Austausch SSL-Zertifikat am 27. März 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:31 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 15:18 CET
Scheduled - ENGLISH VERSION BELOW

Sehr geehrte Damen und Herren,

wir informieren Sie heute über eine reguläre Zertifikatserneuerung bei Computop Paygate GmbH.

Diese betrifft alle URLs mit der folgenden Domain:
*.computop-paygate.com
*.computop.com

Wo finde ich die neuen Zertifikate?
Um das Zertifikat für *.computop-paygate.com zu aktualisieren, benutzen Sie bitte folgende Datei: Computop SSL-Zertifikat (Payment URLs)
Um das Zertifikat für *.computop.com zu aktualisieren, benutzen Sie bitte folgende Datei: Computop SSL-Zertifikat (Website URLs)
Wenn Sie die Zertifikate nicht in Ihrem System hinterlegen, müssen Sie keine Änderungen vornehmen. Das neue Zertifikat ist bereits auf unserer Test-URL verfügbar: https://www1.computop-paygate.com/alive.aspx

Was bedeutet diese Zertifikatserneuerung?
Jede URL muss anhand eines Zertifikats signiert sein, um die Authentizität der Webseite zu gewährleisten, den Datentransfer zu verschlüsseln und Regulierungen zu erfüllen.
Diese Zertifikate müssen regelmäßig jährlich erneuert werden. Das neue Zertifikat wurde von der gleichen Zertifizierungsstelle (Digicert) ausgestellt wie das ablaufende, daher bleibt das "Root Zertifikat" gleich.

Was genau ist dadurch betroffen?
SSL-Terminal (manuelle Eingabe via Login)
In diesem Fall findet der Aufruf der Login Seite direkt im Internet Browser statt und der Zertifikatstausch muss allein vom Browser unterstützt werden.
Wenn sie aktuell gehalten werden, ist dies automatisch der Fall für alle größeren Browser Marken.

Formular Aufruf (Bspw. PaySSL.aspx)
In diesem Fall findet der Aufruf der Login Seite direkt im Internet Browser statt und der Zertifikatstausch muss allein vom Browser unterstützt werden.
Wenn sie aktuell gehalten werden, ist dies automatisch der Fall für alle größeren Browser Marken.
WICHTIG: Bei der Rückmeldung über die URLNotify kann es Systeme geben, welche beim POST Notify das Zertifikat prüfen. Wenn dies bei Ihnen der Fall ist, sollte der Zertifikatstausch entsprechend beachtet/geprüft werden!

Server-to-Server Aufruf (Bspw. direct-, capture-, credit.aspx, usw.)
Wenn die Server Infrastruktur aktuell gehalten wird, werden die neuen Zertifikate i.d.R. automatisch unterstützt. Es kann hier jedoch zu Ausnahmen kommen, da Erfahrungswerte aus der Vergangenheit gezeigt haben, dass Server, welche auf Java Applikationen angewiesen sind, die neuen Zertifikate nicht immer automatisch erkennen. Wenn dies auf Sie zutrifft, klären Sie bitte mit Ihrer IT-Abteilung, ob auf Ihrer Seite Anpassungen notwendig sind.

Einreichung von Batch-Dateien (via sFTP)
In diesem Fall hat der Zertifikatstausch keine Auswirkungen.

Computop/Partner Shop-Module
Die SSL-Zertifikate sind Bestandteil des Webservers, auf dem das Shop-Module läuft. D.h., dass an dieser Stelle die richtigen SSL-Zertifikate für den Aufbau einer https:// Verbindung installiert werden müssen! Der Shop bzw. die Module nutzen nur was Ihnen der Webserver zur Verfügung stellt.

Welche Anpassungen sind notwendig?
Bitte klären Sie mit Ihrer IT-Abteilung, ob Ihre Systeme dieses Zertifikat benötigen, bzw. ob es in Ihrer Infrastruktur hinterlegt ist.
Wenn ja, nehmen Sie bitte zur Kenntnis, dass die betroffenen Zertifikate bis zum 27. März aktualisiert werden müssen.
Das neue Zertifikat wird in Kürze auf unserem Download-Bereich zur Verfügung stehen und kann Ihnen alternativ auch kurzfristig über Computop Merchant Services (helpdesk@computop.com) zur Verfügung gestellt werden.
Download-Bereich: https://computop.com/de/support/developers-downloads

Wenn Sie die Zertifikate nicht in Ihrem System hinterlegen, müssen Sie keine Änderungen vornehmen.

Wenn Sie hierzu Fragen haben, wenden Sie sich bitte an helpdesk@computop.com.

Mit freundlichen Grüßen,
Computop Merchant Services

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

ENGLISH VERSION

Dear Sir or Madam,

We are informing you today about a regular certificate renewal at Computop Paygate GmbH.

This affects all URLs with the following domain:
*.computop-paygate.com
*.computop.com

Where can I find the new Certificates?
To update the certificates for *.computop-paygate.com, please refer to the file: Computop SSL-Certificate (Payment URLs)
To update the certificates for *.computop.com, please refer to the file: Computop SSL-Certificate (Website URLs)
If you do not require the certificate to be implemented in your system, there are no changes necessary on your end. The new certificate is already available on our test domain: https://www1.computop-paygate.com/alive.aspx

What does this certificate renewal mean?
Every URL must be signed with a certificate to ensure the authenticity of the website, encrypt data transfer, and comply with regulations. These certificates must be renewed annually.
The new certificate was issued by the same certification authority (Digicert) as the expiring one, so the "root certificate" remains the same.

What exactly is affected?
SSL terminal (manual entry via login)
In this case, the login page is called up directly in the Internet browser and the certificate exchange must be supported by the browser alone.
If they are kept up to date, this is automatically the case for all major browser brands.

Form call (e.g. PaySSL.aspx)
In this case, the login page is called up directly in the Internet browser and the certificate exchange must be supported by the browser alone.
If they are kept up to date, this is automatically the case for all major browser brands.
IMPORTANT: There may be systems that check the certificate during the POST Notify when confirming via the URLNotify. If this is the case for you, the certificate exchange should be observed/checked accordingly!

Server-to-server call (e.g. direct-, capture-, credit.aspx, etc.)
If the server infrastructure is kept up to date, the new certificates are usually supported automatically. However, there may be exceptions here, as past experience has shown that servers that rely on Java applications do not always recognise the new certificates automatically. If this applies to you, please clarify with your IT department whether adjustments are necessary on your side.

Submission of batch files (via sFTP)
In this case, the certificate exchange has no effect.

Computop/Partner shop modules
The SSL certificates are part of the web server on which the shop module runs. This means that the correct SSL certificates must be installed at this point in order to establish a https:// connection! The shop or the modules only use what the web server makes available to them.

What adjustments are necessary?
Please clarify with your IT department whether your systems require this certificate or whether it is stored in your infrastructure.
If so, please note that the affected certificates must be updated by 27 March.
The new certificate will be available shortly in our download area and can alternatively be provided to you at short notice via Computop Merchant Services (helpdesk@computop.com).
Download area: https://computop.com/uk/support/downloads

If you do not store the certificates in your system, you do not need to make any changes.

If you have any questions, please contact helpdesk@computop.com.

Yours sincerely,
Computop Merchant Services

____________________________________
Computop Paygate GmbH
Schwarzenbergstraße 4
D-96050 Bamberg

Fon: +49 951 980 0939
Fax: +49 951 980 097039
e-mail: helpdesk@computop.com
web: www.computop.com

Amtsgericht Bamberg HRB 7006
Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen
Mar 13, 10:25 CET
Maintenance Work on March 27th 2025 | Wartungsarbeiten am 27. März 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:30 CET
Scheduled - Dear Sir or Madam,

On March 27th 2025 we will carry out important maintenance work within our Paygate IT infrastructure.

This scheduled maintenance work is not expected to affect the processing of payment transactions.

We apologize for the inconvenience in case of potential disturbances in advance.

Kind regards,
 
Computop Merchant Services

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sehr geehrte Damen und Herren,

am 27. März 2025 finden Arbeiten an der IT-Infrastruktur für das Paygate statt.

Die nötigen Eingriffe in das System sind ohne Störungen für den Zahlungsverkehr geplant.

Sollte es trotzdem zu kurzen Unterbrechungen in der Transaktionsverarbeitung kommen, bitten wir um Ihr Verständnis.

Mit freundlichen Grüßen
 
Computop Merchant Services

____________________________________
Computop Paygate GmbH
Schwarzenbergstraße 4
D-96050 Bamberg

Fon: +49 951 980 0939
e-mail: helpdesk@computop.com
web: www.computop.com

Amtsgericht Bamberg HRB 7006
Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen
Mar 18, 11:09 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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